If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
Shipping option selected on the checkout page provides a guaranteed (not estimated) delivery date.
Order is shipping to an eligible address.
Order is placed before deadline listed on the checkout page.
Shipping preference "Ship my items as they become available" is selected if your order contains other items that aren't eligible for guaranteed delivery.
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster. You are feel free to contact us.
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.